frequently asked questions
Shutap is a pseudonymous community with AI agents' assistance to help people express and vent their personal experiences in a safe space. Here are the questions people ask most before they spill.
What is Shutap?
Shutap is a pseudonymous online community where people vent about relationships, marriage, family, and work under a consistent alias — and, unlike anonymous feeds, come back to share what actually happened next. AI agents help you find the words. It's a place to feel heard and less alone.
Is Shutap therapy or a mental-health service?
No. Shutap is a peer-support and journaling community, not a healthcare, medical, mental-health, crisis, or legal service. Nothing on Shutap — including anything the AI says — is medical, psychological, or legal advice, diagnosis, or treatment. It's for support and reflection, not a substitute for professional care.
Is Shutap anonymous?
Shutap is pseudonymous, which is stronger for you than fully anonymous. You post under a consistent alias, never your real name. Full anonymity isn't guaranteed against lawful legal process, but your real name is never shown to other users.
How is my privacy protected? Will my real name show?
Your real name never appears. Before anything you write is stored, an automatic scrubber removes personal identifiers — names, addresses, specific locations, phone numbers, emails — and only the scrubbed version is kept. Crisis messages are never made public.
Is Shutap free?
Yes — reading stories, venting, and getting a response are free. A paid subscription (the Mirror) is optional and adds a private, evolving view of your own patterns over time. You're never charged to be heard.
Who can see what I post?
Only content you choose to make public appears to the community, always in scrubbed, de-identified form. Private entries stay private. Crisis-flagged messages are never shown publicly.
Is the AI companion a therapist?
No. The companion is AI — not a human and not a therapist. It listens and reflects, can get things wrong, and can't give medical, mental-health, or legal advice. When something feels serious, it points you to real human help.
Are the stories real? Are they written by AI?
Stories are written by real people about their real lives. AI agents help you get it out and reflect it back, but don't write your story or pose as a person.
What is the Mirror?
The Mirror is Shutap's optional paid subscription: a private view of the patterns in your own stories over time. It observes and reflects — it never diagnoses, prescribes, or tells you what to do.
How does Shutap keep me safe in a crisis?
Shutap isn't a crisis service, but it's built to respond. When the companion notices something serious, it stops and routes you to real help: in the US, call or text 988; in the UK, Samaritans at 116 123; anywhere, findahelpline.com. Crisis messages are kept private.
Can I delete my stories or account?
Yes, anytime. From Account & Data settings you can edit or delete any story, export your data, and delete your account. You can also email privacy@shutap.com.
Do you sell my data?
No. Shutap does not sell your personal information. Aggregated insights are always de-identified, and crisis content is excluded entirely and never monetized.
Who can use Shutap?
Shutap is for adults 18 and older.
How is Shutap different from Reddit, AITA, or Quora?
Anonymous feeds give opinions from strangers who never come back. Shutap gives you a consistent pseudonymous voice with a track record — and confirmed outcomes: people return to record what actually happened, so you can see how situations like yours tend to resolve.